Return & Refund Policy
Last updated: 1 July 2026
At Auto Discount Centre, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.
1. 30-Day Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused, unworn, and undamaged
- In its original packaging whenever possible
- With all accessories, parts, and tags included
- Accompanied by proof of purchase
2. How to Start a Return
To request a return, please contact us at:
Auto Discount Centre
Email: support@autodiscountcentre.com
Phone: 01302 702472
Address: 21 Station Rd, Askern, Doncaster DN6 0JA, United Kingdom
If your return is approved, we will provide instructions on how and where to send your item.
Please note that items sent back without first requesting a return will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
When contacting us, please include your order number and clear photos of the product and packaging where possible.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalised products
- Gift cards
- Items marked as final sale or non-returnable
If you are unsure whether your item is eligible for return, please contact us before sending it back.
5. Exchanges
The fastest way to get a different item is to return the original item first.
Once your return is accepted, you may place a new order for the item you want.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
7. Return Shipping Costs
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
If the return is due to our error, we will provide full instructions and cover the appropriate resolution.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders can only be cancelled before they are dispatched. Once shipped, you will need to follow the return process.
9. Your Statutory Rights
This policy does not affect your statutory rights under UK consumer protection laws.